LOGIN
LOGIN
SAVINGS
REGISTER
FREQUENTLY ASKED QUESTIONS
< All Topics

What to do if I have deposited and it has not been reflected on the platform?

Transaction Hash: This unique identifier for your transaction on the blockchain can be found in your transaction details. If unsure how to locate it, consult your wallet or exchange guide for instructions on identifying a transaction hash.

Currency and Amount: Specify the cryptocurrency used for the deposit and the sent amount.

Destination Wallet: Provide the address of your destination wallet where you sent the funds.

Deposit Confirmation Screenshot: Submit a screenshot confirming that you initiated the deposit from your wallet or exchange account.

With this information, our support team can expedite the resolution process and address any issues promptly.

Before reaching out to support, ensure that the amount sent meets the minimum requirement ($100). Failing to meet this minimum could result in fund loss. 

If it has been more than 1 hour and your deposit has not been processed please contact our team at Support@smartcapitalbroker.com with the information explained above.

SMART CAPITAL

MARKET

SHARES

CFD

PLATFORMS

ANALYSIS

EDUCATION

CONTACT

  • support@smartcapitalbroker.com
PARTNERSHIP
PARTNERSHIP

Copyright © 2024 Smart Capital Broker

RISK WARNING: CFDs AND FX is risky. It isn’t suitable for everyone and you could lose substantially more then your initial investment. You don’t own or have rights in the underlying assets. The information on this website is of a general nature and does not take into account your or your client’s personal objectives, financial circumstances or needs. Please read our risk warning and other legal documents and make sure you fully understand the risks before making any trading decisions. We suggest you seek independent advice.

SMART CAPITAL does not guarantee returns or profits on any transactions made through the platform. All financial operations involve significant risks and may result in losses exceeding the invested capital. Users should be aware of the risks associated with trading and exercise due diligence. Users are advised to seek independent financial advice if they have any doubts about the suitability of investments offered by SMART CAPITAL.