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Common withdrawal issues

Withdrawal request rejection:

Your provided information may be incorrect. We recommend verifying the wallet provided and ensuring it matches the chosen withdrawal method. If you notice any errors after submitting the request, you can contact support to request cancellation of the withdrawal and submit a new request correctly.

Withdrawal request delay:

Please note that our financial team processes requests within X hours (business days) based on GMT X server time. If you experience a long delay, it may be due to additional verification requirements or processing times on the blockchain.

Incorrect withdrawal amount:

If the withdrawal amount is incorrect, it may be due to a conversion error or incorrect information provided. Please verify the conversion rate. If you’re unsure, please reach out to our support team so they can verify and provide better assistance.

Email: support@smartcapitalbroker.com

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RISK WARNING: CFDs AND FX is risky. It isn’t suitable for everyone and you could lose substantially more then your initial investment. You don’t own or have rights in the underlying assets. The information on this website is of a general nature and does not take into account your or your client’s personal objectives, financial circumstances or needs. Please read our risk warning and other legal documents and make sure you fully understand the risks before making any trading decisions. We suggest you seek independent advice.

SMART CAPITAL does not guarantee returns or profits on any transactions made through the platform. All financial operations involve significant risks and may result in losses exceeding the invested capital. Users should be aware of the risks associated with trading and exercise due diligence. Users are advised to seek independent financial advice if they have any doubts about the suitability of investments offered by SMART CAPITAL.